For Promoters: How to Change Registration Details for a Racer—Edit or Add a Bike or Class Entry

For Promoters: How to Change Registration Details for a Racer—Edit or Add a Bike or Class Entry





If you need to help a racer change something on their race registration (either which bike / vehicle they registered to use, or which class entries they signed up to be in), here's what you need to do:
  1. Log in to your promoter account, find the event in question, and select "Manage Race":


2. Go to the Racers tab, and find the racer in question. Select their name.

4. Select from any of the races they have signed up for, and select a different race as necessary. You can also select from the registered bikes / vehicles for those races, and select a different one as necessary:

5. Alternatively, if the racer needs to purchase an additional class entry, this can be done using the "Purchase New Items for User" button:

From this point, you will get provisional access to the racer's account, where you can build a cart and check out as if you were them. The only difference is you have the option at checkout to select a "Cash" button indicating that you accepted cash for the registration, if appropriate.

This will complete the purchase of any additional items necessary for the racer. 



    • Related Articles

    • For Promoters: How to Add an Unregistered Racer to Your Event

      Sometimes Racers show up late, and you have to add them. Here's how to do that. If someone needs to be added to your race, and they can't (or won't) create their own RaceReady account and sign up on their own, you can still help them.  Log in to your ...
    • For Promoters: How to Set Up or Edit a Race Event

      Setting up your race event in RaceReady's system is important to get right. Let's show you how. The steps you must follow BEFORE setting up your first event are: Create your RaceReady Promoter Account and set up your Stripe Account (here's how to set ...
    • For Promoters: Registration & Scoring Checklist

      Quick list to make sure you're ready for race day. If you're only using RaceReady for online registration and event management, this list can help you. If you're also using it for live timing, see this article instead.  On race day, you'll need to ...
    • For Promoters: How to Create or Edit Custom Classes

      You can build your own custom class list, which racers can choose from when signing up for your events. Once you build your list of race classes, you always have them in RaceReady to use in any event you create. Here's how. Also, if you need to edit ...
    • For Promoters: How Can I Manually Adjust Scores and Race Results?

      Sometimes you have to adjust a rider's score. Here's how. We make it easy to adjust scores and results for any racer in your event. First, if you just want to adjust scores, here's a great article that shows you how to manually score an event, and it ...